Crystal Morrow is a 911 operator in Tucker, Georgia, just outside Atlanta. And after several months of training, her first shift was last Monday . . . and it ended up being a pretty interesting one. (Crystal looks to be in her mid 20s.)
Because about four hours into it, Crystal answered a call, and realized the voice on the other end was her AUNT. And it turned out Crystal's FATHER had gone into diabetic shock.
When she found out what was happening, Crystal froze for a split-second. But luckily she was taught how to handle calls from family members on her very first day of TRAINING.
So she stayed calm, sent an ambulance, talked her aunt through it, and her dad MADE IT.
Crystal says her supervisor, Danielle Harvey, deserves all the credit for doing such a good job training her. And in fact, Danielle is currently one of the finalists for an annual award given to the best 911 operator in the COUNTRY.